Shipping policy

Shipping Policy

At AVORÉ SMILE EUROPE, we aim to deliver your order safely, reliably, and transparently. This Shipping Policy explains our delivery options, timelines, and responsibilities.

1. Shipping Locations

We currently ship within Greece.
International shipping will be announced separately.

2. Shipping Options

We offer two delivery methods at checkout:

Free Shipping – BOX NOW Lockers

We offer free shipping via BOX NOW.

  • Delivery to a BOX NOW smart locker of your choice

  • You will receive an SMS or email with pickup instructions

  • Orders must be collected within the time window specified by BOX NOW

  • Failure to collect may result in the parcel being returned to us

Free shipping is available only via BOX NOW lockers.

Paid Shipping – Door to Door (ACS)

We offer door-to-door delivery via ACS for a fee shown at checkout.

  • Delivery to your specified address

  • Signature or delivery confirmation may be required

  • Pricing depends on destination and order details

3. Processing Times

  • Orders are typically processed within 1–2 business days

  • Orders placed on weekends or public holidays are processed the next business day

  • During launches or high-demand periods, processing times may be extended

4. Delivery Times (Estimates)

Delivery times are estimates and not guaranteed.

  • BOX NOW: typically 1–3 business days after dispatch

  • ACS: typically 1–3 business days after dispatch

Delays may occur due to weather, carrier volume, or factors outside our control.

5. Shipping Confirmation and Tracking

Once your order is dispatched, you will receive a shipping confirmation email with tracking details where available.

It is your responsibility to:

  • Provide accurate delivery information

  • Monitor tracking notifications

  • Collect parcels on time if using locker delivery

6. Failed or Returned Deliveries

If an order is returned due to:

  • Incorrect address details

  • Failure to collect from a locker

  • Failure to accept delivery

You may be responsible for additional re-shipping costs.

7. Damaged or Lost Parcels

If your order arrives damaged or appears lost:

  • Contact us within 48 hours of delivery or expected delivery

  • Provide photos where applicable

We will assess the issue and, where appropriate, arrange a replacement or refund.

8. Risk and Responsibility

Responsibility for the order passes to you once the parcel has been successfully delivered or made available for pickup.

9. Contact

For shipping questions or support, contact:

AVORÉ SMILE EUROPE
📧 shipping@avoresmile.com