Privacy policy

Privacy Policy

At AVORÉ SMILE EUROPE, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, and safeguarded in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable European law.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Data Controller: AVORÉ SMILE EUROPE
Contact Email: [insert support email]
Operating Region: European Union

AVORÉ SMILE EUROPE determines how and why personal data is processed.

2. Personal Data We Collect

We may collect the following categories of personal data:

a) Information You Provide

  • Email address

  • Name

  • Billing and shipping address

  • Phone number

  • Order and transaction details

  • Communication preferences

b) Information Collected Automatically

  • IP address

  • Browser and device information

  • Website usage data through cookies or similar technologies

3. Purpose and Legal Basis for Processing

We process personal data only where a lawful basis exists under GDPR:

Purpose Legal Basis
Order processing and fulfilment Contractual necessity
Payments and billing Contractual necessity
Customer support Legitimate interest
Email marketing and Members Club Consent
Website analytics and performance Legitimate interest
Legal and regulatory obligations Legal obligation

You may withdraw consent at any time.

4. Email Marketing and AVORÉ SMILE Members Club

When you subscribe to AVORÉ SMILE communications or the Members Club, we collect your email address based on your explicit consent.

You may receive:

  • Brand updates and announcements

  • Product launches

  • Members-only access or benefits

  • Exclusive communications

You can unsubscribe at any time via the link in our emails or by contacting us directly.
Transactional emails related to orders will continue regardless of marketing preferences.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Improve user experience

  • Analyse website performance

You can manage or disable cookies through your browser settings.

6. Data Retention

We retain personal data only for as long as necessary:

  • Order and payment data are retained to meet legal and tax obligations

  • Marketing data is retained until you withdraw consent

  • Customer support data is retained as reasonably necessary

7. Third-Party Service Providers

We may share personal data with trusted third-party service providers where necessary to operate our business and deliver our services.

These providers may include services relating to:

  • Payments and billing

  • Ecommerce platforms and website hosting

  • Email communications and marketing

  • Shipping, fulfilment, and logistics

  • Analytics, security, and IT infrastructure

  • Customer support systems

All third-party service providers:

  • Process data only on our documented instructions or as permitted by law

  • Are contractually obligated to protect personal data

  • Comply with applicable data protection regulations, including GDPR

  • Implement appropriate technical and organisational security measures

Some third-party providers may act as independent data controllers and process personal data in accordance with their own privacy policies.

We do not sell or rent personal data.

Where data is transferred outside the European Economic Area (EEA), appropriate safeguards are applied in accordance with GDPR.

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with a supervisory authority

To exercise your rights, contact:
[insert support email]

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
However, no online system can be guaranteed to be completely secure.

10. International Data Transfers

Where personal data is transferred outside the EU or EEA, we ensure adequate safeguards are in place in accordance with GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

12. Contact Us

For questions regarding this Privacy Policy or how your data is handled, contact:

AVORÉ SMILE EUROPE
📧 privacy@avoresmile.com